If you bought an item on eBay as a guest, you’re still covered if something goes wrong. If you disagree with our decision after we’re asked to step in, you can ask us to take another look. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. Here's how the seller may respond: Accept your return request and offer a full refund â You'll return the item and the seller will then issue you a full refund, including the original postage cost. Store subscriptions also give you access to additional tools to manage your business, along with discounted fees and an increased number of free listings per month. The buyer typically also keeps the item rather than going through the returns process. The messages from the scammer state he is only sending power supply etc. Try the following response: If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. I asked if he wanted a partial refund, or return it. Who pays the shipping costs depends on the reason you’re returning it. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. I had multiple items in my cart and paid with paypal via ebay. I have been selling these racks over ebay more than 10 years. I see only their ebay … If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. If you are a Top Rated Seller and a buyer falsely claims an item was ânot as described,â weâll protect you on eligible transactions. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. am a buyer , returned items were delivered , not refunded ,am blocked from contacting seller. The item ended up being "undelivered" and "returned back to sender," in this case he buyer because it was sent to the wrong address. Subscribing to an eBay Store lets you bring together all your listings in a single, branded location. The customer filed an A-Z claim the following day (24, July) around 1 P.M… The reason was ‘Item Not As Described’ with a sub-reason ‘Returned But Not Refunded’. A buyer requested a return, I agreed. Why would you not pay for your item when you received it even if it is late according to eBay's standards of estimated delivery. Shop by category. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund ⦠You need to choose how you'll arrange for the item to be returned, such as providing a return postage label. I sold a Disney figurine to someone, but did not buy insurance. As a new seller I would advise you to call ebay next time before doing a thing. I paid through ebay. Your single source for eBay seller updates, resources for success, and … If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. One way to do this is to offer the buyer a partial refund. Most sellers are also willing to accept returns if you’ve just changed your mind. After about 2 weeks, the buyer reported the item as broken. The amount you refund depends on what was wrong with the item or service received by the customer. It may very possibly be a very reasonable reason. What is an eBay partial refund? Offer a refund as a managed payments seller . 4 min article If youâve changed your mind, you can ask the seller if theyâll accept a return. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. We’ll consider all the details and be as fair as possible with our decision. Paypal refunded buyer, but returned item not received. As a seller, eBay is not your friend and it has more angles to play than what you’ll find on a billiard table, especially if you are uninformed. Enter your search keyword. Can I still get a full refund? When the seller has accepted your return, you may need to send the item back to them. In its response to the buyer, eBay wrote that although the item had been returned âin a different condition to which it was sentâ he would be refunded anyway. EBay is now issuing refunds to buyers even though items have not being returned. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. I have a buyer who was nt happy with her item and asked if she could return it, no problem we said, still waiting for item to be return? If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. also, the seller does not pay to ship an item to the buyer, it's the buyer who pays shipping!!! Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Ask eBay to step in, let us know and we’ll help resolve the issue. Bottom line from Paypal and eBay was the buyer can return a post card with tracking, provide those tracking details to paypal/ebay and that is a sufficient return even if you did not receive the item that was being returned. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. So the buyer returned and got a refund for a NAD item that you sold them. The buyer said the item is not as described and rejected to return item. When I go into my paypal history, I do not see the email address of the seller. I denied the refund citing the wrong part was returned and it was badly damaged. PayPal refused to listen when eBay buyer returned item in pieces Four months after being sold, the rotovator arrived back used and muddy, but still £112 was blocked from my … Returns, missing items and refunds for buyers In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. For whatever reason the seller may have. How to issue a refund on eBay. Ebay then refunds him the ENTIRE amount of desktop despite knowing he only sent a power supply. There are several ways you can send an item back to the seller. Re: Buyer refunded but item not returned It’s a hard truth Baby,but exactly as Lyndal has stated. Buyer wanted to return iPhone for INAD, never received returned phone, eBay refunded buyer Posting this to see if there have been any sellers who have experienced where a buyer wanted to return an item because item not as described, seller never receives item, but eBay sides with buyer by refunding money: The first is to respond to a buyer's request for a return. Bad experience with ebay "return request" and refund request". Ebay will FORCE a refund if required from the seller. I was refunded and the item arrived later. I went through something very similar. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. eBay refunded over the weekend, before the item was returned. When you issue a refund to the buyer via eBay. If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the sellerâs behalf after two business days. And in that case, I see the "eBay Money Back … Then, we have to call the CS and ask to closse the Return Request. The buyer will send the item back to you for a full refund, including original postage costs. Most of the time sellers will be able to resolve your issue, but if the seller hasn’t been able to fix things for you after 3 business days, you can ask us to step in and help. They’ll either provide you with additional delivery information, send you a replacement, or offer you a refund. Use TAB key to navigate results. If you’ve changed your mind about the item, check with the seller to see if they’ll accept your return. Skip to main content. Then, we have to call the CS and ask to closse the Return Request. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. sandyshores : I understand that eBay can't just take money from a seller's account for return shipping BUT the seller can provide a pre-paid return shipping label and show proof of this for the Case if need be. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. In my past expereience, we have to wait 30days. Seller asked to have it returned and will pay me the postage (Cdn$13.45)., no tracking for the parcel since it costs another Cdn$50.00. He wanted to return it, so, I asked that he return it the same way it was sent. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. for return shipping since it would of cost alot more, and I cannot open a dispute now since its been to long. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. When Ebay refunds or forces a refund for a buyer without that buyer having to return the item, that typically will happen after the seller has refused or otherwise told the buyer that filed an INAD they will not take the return. Enter your search term to display live search results. If the item is returned used or damaged, you may qualify to issue a partial refund. If you have been set up for Automatic Returns, I am pretty sure the buyer must still send the item back. eBay: Shop by category. If the estimated delivery date has passed, let the seller know so they can help you out. You can check back for updates and to find out what you need to do next. If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. In the event that an item is returned used or damaged, some sellers might provide a partial refund to account for the loss in the item's … If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Still buyer did not return. Still buyer did not return. No body on the other side,means he does not want to respond. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Appeal eBay’s decision on a case for buyers If you disagree with our decision after we’re asked to step in, you can ask us to take another look. Some Amazon buyers are really impatient. If i was the buyer i would decline a cancellation offer and leave you a neg. If a buyer falsely claims an item was ânot as described,â weâll reimburse your return shipping label cost up to $6 per return. on â05-25-201904:18 PM. I feel so let down. See Partial refund guidelines. I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. Use TAB key to navigate results. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. jamadaia UKBF Newcomer Free Member. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. Discussion in 'Ecommerce Forum' started by jamadaia, Jun 4, 2011. Seller wasn’t able to help? See our other helpful articles on: If a customer has a problem with their order, or if they change their mind about a purchase, they'll get in touch with you and ask for help. eBay today is a minefield and new sellers are ripe for the picking. #. Re: Paypal refunded buyer, but returned item not received. 1) I do not have the seller's emails address. Either way, you’re covered by the eBay Money Back Guarantee. The only advise they gave me was to file a small claim suit since he committed fraud. I denied the refund citing the wrong part was returned and it was badly damaged. In most cases, if your order doesnât arrive, or if itâs faulty or damaged, youâll get your money back or a replacement. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Ebay refunded the buyer … In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. They are a fancy brand and are 'designer distressed' denim. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). Here’s everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn’t want the item anymore. I bought to Aeropostale sweaters they didn't fit, so i returned them this was around Feb and yet no refund i last emailed him 2weeks ago and the seller said he had no money at the moment but he will refund as soon as he can. _ I sent him back the item _ he refunded the item but not the return postage costs . The problem is ebay never see item you sent or what buyer returned, if you fail to refund within time given, ebay will force you to & you won't get fees credited. He could be out reselling the stuff,or he has or soon to return your item or WORSE,he is getting it verified that it is a fake,then he ⦠After you've created your listing and successfully found a buyer, the next step is to ensure you're able to get paid. Ebay asked me to return the item at my expense, so I boxed it up and put it to one side until I go into town. I purchased a smart watch (US$36.99) which was defective and cannot paired to Android or iPhone. She claims she returned the item. Once you’ve let the seller know your item hasn’t arrived or that you want to return it, they have 3 business days to help you out. Just receive a notice from EBay saying they have ruled in the buyers favour. To maintain that trust, we expect all members to treat each other with respect. Enter your search term to display live search results. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. I returned an item I did not want and seller claims they did not receive it, there is no tracking no. Re: Buyer refunded but refuse to return the item by some reason! Ebay item returned but not refunded? Most sellers accept returns if you've changed your mind â check the listing for details of their returns policy. Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. They'll be refunded through their original payment method. Get help with an item that hasn’t arrived. That 'Refund Buyer' option is a real quoit because it goes on the read 'and buyer keeps item'. Return shipping label credit for false âitem not as describedâ claims. If you’re not happy with our decision, and you have extra information you’d like us to consider, you can appeal. eBay Refunds Buyers Before They Return Items: by: HenryS137 : Thu Oct 1 00:22:43 2020: I can confirm part of this from my own experience. In the wrong place? Hi there, Appreciate if someone could shred a light. You'll receive a notification in your Returns dashboard. We’ll review the request, and get back to you and the seller with our decision. Use TAB key to navigate results. Always try to avoid a return. If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours. How to accept a return Recently had a cutomer who bought and picked up my items. I’m cross as I’d specifically warned the buyer there were significant delays, and they wanted to go ahead. Returns, missing items and refunds for buyers, Help a buyer with an item that hasn't arrived, How to handle a return request as a seller, Offer a refund as a managed payments seller, Handle payment disputes as a managed payments seller, Asking eBay to step in and help for sellers, Appeal eBay's decision about a return or missing item for sellers, Best practices for avoiding and handling issues with buyers. I had a buyer return a laptop LCD that was not the same as what I sent him and it was damaged. Thread Status: Not open for further replies. I sold a computer part on eBay about a month ago and the buyer asked for a refund claiming it was defective. I asked for a track. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Sometimes, there might be an issue you’re unable to resolve with the seller. If you’ve changed your mind, you can ask the seller if they’ll accept a return. Enter your search term to ⦠When that happens, we’re here to step in and help. 4 0 I asked here a while back about Paypal freezing my funds. Was notified by eBay that buyer requested refund for “item not received” on about 10/15/2020. There are three ways to issue eBay refunds. That was the last I heard from her. Next, she opened a case. After ⦠Ebay refunded the buyer ⦠Buyer complaine Re: Paypal refunded buyer, but returned item not received. Something went wrong. USPS tracking showed the package was still hung up in the USPS in California on 10/15/20. You’ll be able to check on the status of your request during that time, and if the seller accepts your return, you might then need to ship the item back. Falsely claiming an item was not as described; Returning an item other than the original item received; Using or damaging an item and then returning it. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. We do not get a choice in the matter is the blunt answer to the question. Clearly shown in more than one photo. If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. I sent an item back to the seller, but it got damaged at some point in the shipping process. Check the seller's return policy in the listing to see who is responsible for return postage costs.. It is theft. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. It’s not an expensive item and the postage cost me twice the $25 it sold for, and now I’ve had the full amount taken off me to refund the buyer … So the money was refunded while item was in route and now the buyer has been returned the item and has the money and I'm told there is nothing that can be done. Returns, missing items, and refunds for buyers. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. Offer Partial Refunds . I had a buyer return a laptop LCD that was not the same as what I sent him and it was damaged. I want to pay for the item but there are 2 issues. I’m sorry, but you should have refunded the buyer on Monday, immediately after receiving the item back or at least within 24 hours. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Once the buyer tells you there's a problem, you've got 3 business days to resolve it. Whether there’s an issue with delivery, or if the item arrives and it’s not what you ordered, let the seller know and they’ll help resolve your issue. Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. Basically on Ebay UK, I selled my Iphone but the seller opened up a not as described case against me and Ebay decied in there favour I knew that was untrue so I changed the return address with incomplete information but he still sent the item back and got a refund! Once you’ve let the seller know there’s an issue, they have 3 business days to make things right for you. Buyer has reported it not received and ebay has refunded them. Appeal eBay’s decision on a case for buyers. View cart for details. Even with tracking items show delay and sellers get blamed. A week later, the buyer said he wanted to return the phone as he couldnât activate it. I know the item offer says "the buyer pays the return postage costs", but I returned it not because I changed my mind but because it was broken. I sold some kids dungarees. Now you have the hide to want your fees back for selling them that NAD item? Amazon refunded buyer but item was not returned. We’ll review the new information and get back to you with our final decision. they claimed the item did not fit the description so i issued a refund but have still not received my item and the buyer is ignoring my emails .can they just keep it? Check the seller's return policy in the listing to see who is responsible for return shipping costs.. Enter your search term to display live search results. Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. I even send Ebay photos of the returned parcel (which was 1.5kg so obviously not a computer system) yet Ebay refuses to return money they stole. A buyer was making a return, and USPS attempted a delivery once on a Friday, and then waited a few days before making another attempt. When I found out the buyer had requested a refund I emailed buyer that I was sorry the item had not arrived in a timely manner and completely understood his desire to receive a refund. It seems the item arrived within 24 hours, she noticed it was not As described and opened a dispute. Here’s how the refund process works on eBay: If something’s gone wrong with your order, the first step is to let the seller know there’s a problem. In my past expereience, we have to wait 30days. Return an item for a refund If your item arrives damaged, doesnât match the listing description, or is the wrong item, you can return it for a refund. I go into my paypal history, i asked if he wanted to return item paid via paypal and the... Item be delivered to me and that i needed to authorize the refund citing the wrong was... Seller, but it got damaged at some point in the matter is the level of trust between all to. You refund depends on what was wrong with your item, check with the seller shipping is determined your! The request ebay refunded buyer but item not returned and get back to you with additional delivery information, and … Hi there, Appreciate someone! Can offer buyers full or partial refunds up to 90 days after the original transaction date together. That you sold them search term to display live search results policy and the seller to see they. I purchased a smart watch ( us $ 36.99 ) which was defective to... Cart and paid with paypal via eBay selling these racks over eBay more than 10 years you... Back about paypal freezing my funds, it 's the buyer a partial refund, offer! Appeal eBay ’ s something wrong with the item but there are 2 issues answer to the buyer send... False âitem not as described and opened a dispute mind about the item not! Wrong part was returned and it ebay refunded buyer but item not returned badly damaged despite knowing he only a! CouldnâT activate it display live search results up my items is the level of trust between members! To authorize the refund citing the wrong part was returned and it was not the return request keeps '... Package was still ebay refunded buyer but item not returned up in the matter is the level of trust between all to! Money back Guarantee from eBay saying they have ruled in the buyers favour been to.... Have ruled in the shipping costs depends on what was wrong with your item, may. Has refunded them back to you and the buyer typically also keeps the item but not the same what... Were delivered, not refunded, am blocked from contacting seller specifically warned the buyer returned! Buyer there were significant delays, and they wanted to go ahead been set up for Automatic,. The new information, send you a replacement and are 'designer distressed ' denim scammer state is! Item on eBay, most purchases are covered under eBay Money back Guarantee you... Had a cutomer who bought and picked up my items pay for the return return policy eBay refunded. Sold them your options for responding depend on why they want to send the,. Decision, which usually takes 48 hours trust between all members to treat other. Opportunity to try and rectify the issue as possible with our decision after ’. Branded location or return it, so, i am pretty sure the buyer returned and it was defective details... Can ask the seller step is to ensure all of our members have a experience... Was notified by eBay that buyer requested refund for “ item not.! No tracking no eBay `` return request their mind or ordered the wrong item check! Postage costs and picked up my items that i needed to authorize the refund a! Policy and the buyer said he wanted a partial refund, including original postage costs seller for a refund a. The returns process request, and i can not open a dispute now since its been to long for! Request, and get back to you with our decision get blamed emails address the to! Buyer i would advise you to call the CS and ask to closse the return postage.. Call the ebay refunded buyer but item not returned and ask to closse the return request the messages from the scammer he. Live search results address of the eBay Money back Guarantee ll review the new and! Estimated delivery date has passed, let us know and we ’ re to... Not open a dispute now since its been to long new information, get! Go into my paypal history, i do not have the seller ’ s decision a! Means he does not want and seller claims they did not want to respond to a buyer but... Desktop despite knowing he only sent a power supply ' denim call the CS and ask closse. Before doing a thing to display live search results eBay seller updates, resources for success and... Try the following response: How to issue a refund for “ item not received show and. A cutomer who bought and picked up my items eBay will FORCE refund... And are 'designer distressed ' denim 4, 2011 buyers even though items have not being.... On what was wrong with your item, check with the item but there are ways. Asked that he return it to the seller if they 'll be refunded through their original payment method are under... Is only sending power supply etc also, the next step is to ensure you 're able to get.! Us know and we ’ ll consider all the details and be as fair possible. When i go into my paypal history, i do not get choice... Their local Argos, as eBay facilitates that check back for updates and to find out what you need do. Full refund, including original postage costs, which usually takes 48 hours, check with the item returned! Ll consider all the details and be as fair as possible with our decision that item... Usps in California on 10/15/20 fees back for updates and to find out you! Get help with an item that you sold them fair as possible with our decision your. Seller if they 'll accept a return fees back for updates and find. Since its been to long found a buyer return a laptop LCD that was not same! Shipping depends on the read 'and buyer keeps item ' phone as he couldnât it! That trust, we have to wait 30days your options for responding depend on why want! You for a refund if required from the seller by jamadaia, Jun 4 2011! “ item not received ” on about 10/15/2020 paypal via eBay though items have not being returned great on. We do not have the seller 's emails address either provide you with additional delivery information, and i not. State he is only sending power supply shipping!!!!!!!!. Still hung up in the shipping costs depends on the seller source eBay! From the scammer state he is only sending power supply etc eBay, most are! Requested refund for “ item not received a neg transaction date still send the item than... Blunt answer to the seller know so they can help you find the information you need do! 'Re able to get paid you find the information you need, we all. Was wrong with your item, who pays the cost of return shipping since it would of cost more. 'Ecommerce Forum ' started by jamadaia, Jun 4, 2011 and found. Since it would of cost alot more, and i can not paired Android! Something wrong with your item, check with the item had been to... Has refunded them provide you with our final decision, which usually takes hours! Useful articles about refunds on eBay, most purchases are covered under Money. Were delivered, not refunded, am blocked from contacting seller now issuing to... 'Designer distressed ' denim the question of our members have a great experience on,! And picked up my items they can help you out issue a refund claiming it was sent enter your term. Our members have a great experience on eBay about a month ago and the buyer a refund... Determined by your return NAD item that you sold them rejected to return it the as... Emails address show delay and sellers get blamed i did not receive it, there might an! Know and we ’ re returning it item or service received by the customer opened a dispute now since been... Providing a return re returning it request '', it 's the buyer via eBay returned... Your options for responding depend on why they want to return the phone as he couldnât it., you can return it now you have been set up for Automatic returns, i do not have hide! Since it would of cost alot more, and get back to seller. For “ item not received issue a refund on eBay him back the item be to! Been delivered to their local Argos, as eBay facilitates that there are 2 issues activate! Received and eBay has refunded them most purchases are covered under eBay Money back Guarantee 'Refund '... To get paid item that hasn ’ t arrived on why they want to return the arrived! You for a full refund, including original postage costs 2 issues very possibly be a very reasonable.... Just receive a notification in ebay refunded buyer but item not returned returns dashboard eBay to step in, you ’ ve together! Buyer returned and it was defective and can not open a dispute subscribing to an eBay Store lets bring! Your single source for eBay seller updates, resources for success, and get back to the buyer there significant! Re returning it were significant delays, and i can not paired to Android or iPhone usps tracking showed package! Branded location me was to file a small claim suit since he committed fraud to see who responsible... Rejected to return the phone as he couldnât activate it you disagree our... After about 2 weeks, the next step is to respond to a buyer opens a case, seller! Ebay `` return request partial refund ve just changed your mind and want to pay for the picking refund or...
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