Shocking company ...Throughout the covid virus they have refused refunds to customers whom are now unable to go away at all this year as they are shielding vulnerable children and adults .. no. Thanks for a lovely break away in such horrible times.Debbie and VicBasildon Essex. I have been renting holiday accommodation in Southwold/Aldeburgh for many years and have used various companies. Pushed from pillar to post is the phrase that springs to mind and not what is expected of Best of Suffolk holidays (as we have stayed several times before.) 200 Suffolk University reviews. Usually Best of Suffolk have offered a very good service however this experience was not a good one and became stressful. Spotlessly clean and well equipped. It’s gritty and dusty. See user reviews of Suffolk University from students, alumni and parents. Large gaps in the hedge onto the extremely busy road running alongside meant dogs and children had to be watched every second of the ‘holiday’ when in the garden. It had been nearly 2 hours by now and we were sitting in the car with the heater on. We rented the property Slaughden End, Aldeburgh in. Junior. Booking with Best of Suffolk was so easy and any queries that I emailed prior to our break in Thorpeness were answered quickly and clearly. Read reviews & compare Suffolk Pest Control at 3508 Robs Dr suite c, Suffolk, VA 23434 to other local Suffolk pest control companies including Ehrlich, Orkin, Terminix. From my interactions this week it seems BoS are still not aware of current government guidance (or pretends not to be). And that BoS had no knowledge that the London Tier status announced on 14th was until at least 30th. … They make very strange excuses not to. Hampton Inn- Suffolk. Get the latest Long Island News from the Long Island Press. We rented the property Slaughden End, Aldeburgh from 12-19 October.We were very alarmed at the lack of cleanliness in the property.Firstly, the floors were filthy and appeared not to have been washed in some time. But they have taken the money anyway!!! Sunday was my wife's birthday and we had plans for the day but all the while waiting on what was happening and where we were going to be moved to next. The bbq has not been cleaned, the garden was full of rotting apples attracting wasps, and my dog became extremely ill after eating one of many cigarette butts which were piled into an abandoned sink in the garden. Room sizes will naturally vary according to minimum and maximum occupancy requirements. We eventually unpacked Sunday evening.Whilst the property was lovely and we appreciated the champagne in the fridge, I don't feel in any way it makes up for the awful experience and customer support.The reason for the short stay was for my wife's birthday and by time we got settled in it was nearly over. It has become more and more apparent that Best Of Suffolk since the lockdown in March is being more motivated by the need to protect itself than their clients. Bad attitude towards customers. Stayed at 53 Tern Cottage in Aldeburgh on 27th July for 3 nights. The cottage did not disappoint, the service from Best of Suffolk was excellent, friendly and very professional. Angela is lovely. We use cookies to ensure the best user experience and to serve tailored advertising. Slow Suffolk Travel Guide - Expert insider tips on everything from the best B&Bs and pubs to coastal walks and beaches, heritage sites and local highlights. Review by Tarisha Davidovikj 2 months ago. We loved staying at 6 Willows Green and plan to return. To keep our site free for consumers, we may receive advertising compensation from some partners. Caused distress, made appalling accusations and have been awful.during a time of family bereavement. We've booked multiple stays in Suffolk, using Best of Suffolk properties and never been disappointed. Friendly staff. We went into lockdown during our stay and the staff were very helpful and quick to reply. - Read reviews for some of our best stores. BoS ‘played stupid’ by saying that they were not aware of Government guidance as a reason for not refunding. We continue to send our sincere condolences to you in relation to the nature of your visit to Aldeburgh; we were however pleased to read your review via Airbnb that you found the property 'a lovely base camp for an upmarket Suffolk experience for a larger family or close friends'. At this stage we had still not unpacked. If you have children please do not stay here....it is a serious accident waiting to happen! Very bizarre email correspondence where I asked for a refund in accordance with what is said on the Best of Suffolk (BoS) website: "If your planned booking cannot take place between now and 30 December because of the Tier system there are a number of options available to you, including…Cancel your booking and receive a full refund.” You will notice this at the website at the link on the website suffix: /covid-19-information-page/. BoS employee told me that they think Matt Hancock will review the Covid tiers on 23rd (Despite all government links saying Tiers reviewed on the 30th). You have Woodbridge, Martlesham Heath and Wickham Market all on your doorstep, so great shopping and eateries to be had.In summary, throughout the last 20 years, we can honestly say that our stay in this cottage has been one of the best experiences ever, our only regret is we didn't find it years ago - full credit to the owners. They have said we could potentially move the booking to another week before the end of the year, but would have to pay the difference if that week was more expensive. If you really want a holiday weekend to Suffolk try Aldeburgh coastalCottages. Best of Suffolk are a brilliant organisation to deal with - very reassuring about bookings in these worrying times. Bet I won’t get my £150. Suffolk Christian Church. Straightforward booking process and very clear instructions! I've tried to look for a compromise with no joy. They would'nt even contact us by phone to discuss our matter.Rest assured we will not be using this company ever again!!! Do not stay there with kids. All rights reserved. I’m also confused why then your website (as of the 14th) states: "There has been a further update to the Tier system on 14 December 2020 affecting London..…If your planned booking cannot take place between now and 30 December… [you can] request a full refund.” Surely saying “between now and 30th” indicates that you must have had some knowledge of the review date for London? But then still not making good when they do catch up with trading standards advice. The property isn’t a t good for kids either. Excellent website, easy access to someone from their team to clarify a couple of points and a professional and prompt administration of the booking, relevant information and the return of the security deposit. Best of Suffolk is rated 5.0 based on The stairs simply described as ‘steep’ should be part of the next Olympic Games. We are sorry to hear of your experience of trying to cancel a holiday during lockdown. Winners, be proud of what you’ve accomplished! The staff team have been wonderfully calm in sorting out all our queries regarding the new situation we all find ourselves in. We have been happy in Northern Suffolk. Thank you for taking time to provide feedback following your stay at Fig Cottage. The Best of Suffolk Team listened to what I wanted from my holiday and made sound suggestions. I contacted the help line again and was advised by the operative that answered the phone that she was not aware of the problems we had experienced. We were then sent to another property located down the road as we were told we could remain there for the rest of our stay. Previous reviews on Trustpilot show a shocking 'cut and paste' standard reply to customers complaining that they are not refunded when following Government advice to stay at home. Anything to keep my deposit once again. The way this company has dealt with their customers during this pandemic is absolutely atrocious, and i am sad to say we are only 1 of 100's of other customers let down by them. Apartments for rent in Suffolk, VA with reviews and ratings. More Like WORST OF SUFFOLK I’ve been ripped of twice now. This is despite promises on their website that holidays affected before this date would be refunded when requested. We booked a short break at Redshanks at Blythview through Best of Suffolk. Our COVID cancellation guarantee has been checked and approved by the CMA and Trading Standards, so your claims that we are not upholding guidelines are false and misinformed. My booking was handled professionally. Superb - smooth booking and easy to use website. Lovely few days at meddlars cottage hadleigh, 7th/11th September 2020, Great location walk into town plenty of coffee shops, pubs bars and restaurants. Do not stay at the Haven at Coast. I am very disappointed and expected better from an established company.On our return home I emailed Best of Suffolk but received no reply until I emailed a second time, asking for a contact name to complain to. Not only this but the other issues have not been addressed, seeing as the boiler problem was clearly not the only issue. It was now after 10 o'clock at night and we were getting really fed up with the customer help line lack of help and now apparent incompetence.We rang again and were then told to go back to back to the empty property adjacent to where we had started this nightmare. Best rated of 2020 - Dentists in Suffolk, VA Here is the definitive list of Suffolk's dentists as rated by the Suffolk, VA community. Beware the add ons. Quite simply the WORST holiday letting company we have ever used!!! The Best of Suffolk Team listened to what I wanted from my holiday and made sound suggestions. Due to covid the date had to be rearranged which was handled extremely well. Happy to keep returning. The cottage was filthy. Never had problems like this. The residents are very friendly...many know one another, as they are somehow related. But maybe give a moment to reflect on what it must be like to be in your customer’s position (many in a similar one to mine on this Trustpilot page). Lovely cottage with a great location and very clean. They lie and blame the owners and the house keepers apparently say everything was perfect ! Very annoyed and disgusted. Best of Suffolk - holiday cottages offers stylish self catering holiday cottages in great locations with fabulous interiors - search availability and book online today. The children were so scared we left a day and a half early. BEST OF SUFFOLK LTD - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity Refusing refund as BoS think that Matt Hancock might move London tier 1 or 2 on 23rd December (no news or government advice to back their claim), Very unhappy with owners at 53 Tern Cottage in Aldeburgh. Drove to nearby Kersey so beautiful and Lavenham lots of lovely buildings and little quaint tea rooms etc, the garden was a little sun trap and was lovely sitting out watching the sun set, lovely cottage and a lovely touch having the welcome pack to start us off. A very bizarre claim (with no evidence for it) given the current news reports on the surge of the virus in the Capital.This company is not upholding guidelines from the Competition and Markets Authority (CMA) and Trading Standards (TS). I asked for the refund on 15th and was told that we had to wait to see (exact words) “that your dates would be included” in the Government Tier 3 restrictions because “The government had announced that the tiers would be reviewed again on 23rd December.” When I asked where this information came from was told: “This was (I believe) during the announcement by Matt Hancock”. Stylish self catering holiday accommodation in Suffolk, Norfolk, Essex and Cornwall. Thank you for your feedback, which we are obviously disappointed and sorry to receive. The company didn’t care. By this time it was nearly 22.00 and we just wanted to get out of the car and relax.We duly drove to the alternative property, only to find a bed that had been slept in, a pile of dirty towels in the bathroom and rubbish in the kitchen. Due to Covid we had to change our holiday dates and then wanted to change them back when restrictions eased however the booking team were unhelpful and unfriendly to the point that I felt I was a burden. We have stayed several times with Best of Suffolk and it saddens me that yet another company seemingly has put quantity over quality. So they offered us available dates in Late November which were completely unnacceptable! How quickly does Best of Suffolk respond to customer queries? Also covers advice on getting around, walks, Southwold, Aldeburgh and the coast, Sutton Hoo, Waveney and Stour valleys, Bury St Edmunds, Ipswich, Felixstowe, Snape Maltings and Lavenham. Best of Suffolk - now that you are clear on guidance from the Government, why don't you follow your 'best intentions' and give customers the refunds you owe retrospectively and not continue to blame your ignorance as an excuse for not paying?RESPONSE TO REPLYDelighted to hear that we will be refunded (but we have not as yet). This was certainly not a relaxing holiday more a test of endurance! Start Your Review of Suffolk Great place to live - 8/19/2009 I like living in Suffolk because of the smaller town feel yet having the conveniences of the larger city. Fantastic! I would absolutely recommend them. Our booking was delayed by the lockdown but it was quick and easy to re-arrange. We only received a refund after many emails and threatening the ombudsman.We will never use them again. AWFUL AWFUL EXPERIENCE. Stylish self catering holiday accommodation in Suffolk, Norfolk, Essex and Cornwall. We will be back. Exposed boiling pipes caused second degree burns to one of our parties who was simply brushing past this on the way to sit down at the adjacent table. There are 12 hotels in Suffolk listed on Booking.com , that—from 1357 guest reviews—have an average review score of 7.97.To give you an idea of how much a hotel in Suffolk costs, the average price for a one-night stay is $112 (based on bookings made on our site in the last 30 days). South Suffolk (Downtown) is a very nice place to live. I asked my partner to get involved who asked if there were any other properties available and was told to “look on the website”, not the customer service I would expect if I was paying an agent to rent my property. What are the opening times for Best of Suffolk? Suffolk is an organization that is constantly evolving and provide a multitude of benefits which promote employee well being. It’s extraordinary that BoS are saying that they were only today aware of the review dates. I recently had a booking with them from 26/01/19 to 30/01/19 in Peasenhall with my wife as a short break to celebrate her birthday.We have now returned but felt compelled to advise others regarding the experience we had.We arrived the evening of 26/01/19 to find the cottage stone cold, to the point where we could see our breath in the air! I think my overall Suffolk experience was vastly great. They took no responsibility for the complete fiasco that took place and the complete lack of empathy for the situation we were in. Find the best Dentists on Yelp: search reviews of 47 Suffolk County businesses by price, type, or location. We were advised to check in later as a ‘deep clean’ was taking place due to Covid. The Aga whilst ‘quaint’ was extremely hazardous. You lost our booking and I had to choose alternative accommodation about an hour before we started our journey. My request for a refund was fobbed off with an imaginary review date of 23rd when the guidance was everywhere in the public domain that London was in Tier 3 until at least the 30th December (after the start date of our holiday). Know that your fellow Long Islanders believe in you and the services you provide. Featuring unique and thorough coverage of arts and entertainment, sports and politics. We recently had the misfortune to rent The White House with Studio through The Best of Suffolk. Hampton Inn- Suffolk offers air-conditioned rooms in Suffolk. The OWNER accused us of breaking their kettle and have deducted £65. They’ve now alleged that we put wet wipes in the loo when we didn’t ! Great service from the BoS Bookings Team (as usual). Also everything you may need while staying is provided for. How do I get a refund from Best of Suffolk? Booked cross wing peasenhall very disappointed broken glass in wood burner part of ceiling collapsed wrong WiFi password outside lights not working best of Suffolk totally uninterested in resolving issues just pursing me for mistake re 2 deposit repayments made to my account very poor. The staff is excellent, and it is easy to get in touch with when I need help with anything. The property provides a 24-hour front desk and free WiFi is available throughout the property.At the hotel, each room has a … However upon us claiming our deposit back. Best of Suffolk service was good. Churches & Places of Worship Church of Christ United Church of Christ. Overall Experience. 98 talking about this. The Government’s announcement today (17th) was never meant to be about London changing tiers. I had an abusive couple downstairs who banged our door in at 11pm at night complaining of noise when in fact it was the sani flow loo making a banging noise. The property was excellent . The cottage did not disappoint, the service from Best of Suffolk … We had a lovely break and the company called me when I was travelling home as the cleaners had found something in the accommodation that they thought that we might have left behind. The web site was clear and honest. Late Sunday afternoon we were told that the original property was still waiting for a plumber and our options were: we could wait and see if we could get back in to the original property if the problem got rectified, we could spend one more night in the adjacent cottage (knowing we'd have to move again first thing in the morning) or move back to the unserviced property, which had now been cleaned. Using data from amenities , cost of living , education , employment , housing , you will see a detailed breakdown of the most important information as well as comparisons to the Virginia and national averages. Saving the best till last… Fig Cottage, Pettistree.For the last 20 years, we have been visiting the Suffolk region, and stayed in many holiday cottages in that time, I only wish we had discovered this little gem sooner. Now, more advice is available and we offer voucher credits, dates moves to the end of 2021 and a full refund if Covid-19 restrictions affect travel." !We booked a property for the Easter weekend in 2020, Then Covid-19 came and we were advised not to travel as we were in forced lockdown, as advised by the Government and by BoS themselves, who sent a communication saying that all their properties are closing and that we should try to move our booking to another date (they did not specify that we could only re-book for dates only in 2020).Contacted BoS and asked for same period of Easter 2021, they refused and could only re-book for 2020. We cannot rearrange our holiday time so have been left out of pocket in excess of £800. I slept in the studio in the garden with my husband and our bed literally moved across the floor each morning with the huge lorries powering past at the crack of dawn, not to mention the noise. Only the latest review will count in the company's TrustScore. We felt very uncomfortable and anxious as these issues presented themselves during our stay.This coupled with the fact that the written instructions for operating the tv did not correspond with the operation of it which led to the necessity of an engineer calling to the property to show us how to use the tv thereby exposing us to further risk of infection.During two conversations with best of suffolk's office regarding other issues which arose, we received quite a frosty reception.When I communicated these issues to best of suffolk I was asked to send them the photos we had taken of the dirt and told they hoped to see us back again! Prompt and responsive at all times as well as friendly and polite. They provided lots of clear information prior to our arrival. Our security deposit was returned to us at the end of the week as promised without any chasing. We then asked them for a full refund and they refused point blank, claiming they were following 'Government advice' and abiding with their T&C's with the actual property owners, and that we should do the same and claim from our travel insurance.Contacted our travel insurance who suggested we make a claim with our Credit card provider under section 75 act, so we did and now they won't refund us our money!We are now in the process of making a claim against them via the courts to get our money back. We had a young child. I’m sorry you experience me as impatient and that this disappoints you so much. Terrible company during the current lockdown, completely washing their hands of any responsibility and have just refused to refund anybody.The thing that makes this even worse is their booking protect company which is supposed to cover you if for any reason you cannot go argued at every stage to try and prevent a refund initially only refunding the couple which made the booking instead of the whole party even though in their own T&C it stated they cover the complete party. We have no hesitation in recommending them and will use them again if we go back to Suffolk. However we were lucky enough to be able to enjoy our winter break as planned. These professionals have received great reviews from customers for dentistry related appointments. Our reviews are aggregated from multiple sources to give you the best overview about bestofsuffolk.co.uk. For a company that always has publicly loved patting it’s self on the back for being “The Best” it has been more than disappointing and in fact appalling with its handling of the Covid Crisis. Thank you for your feedback following your stay at Slaughden End. How do I return something to Best of Suffolk? We certainly saw no evidence if this. Understandably this company has cancelled out cottage booking for first week in May due to the current COVID 19 situation, they have however told us that we cannot have any of our money refunded. Find the best Electricians on Yelp: search reviews of 218 Suffolk County businesses by price, type, or location. The best feature of this self-catering Suffolk bolthole is the uninterrupted glass window which provides a 360-degree view of land and sea from the rooftop living and dining space. Get all the insight you need to make your rental decision by reading candid reviews at ApartmentRatings.com. I told them we used nappy sacks to dispose of wipes. BoS therefore withholding our refund to our holiday which was meant to be before 30th December. The Bethpage Best of LI contest is a roadmap to the best, top-notch businesses and services throughout both Nassau and Suffolk counties, as chosen by you, the residents and patrons who rely on them, every single day. Poor business. It lacks a movie theater and mall, which makes it difficult to find entertainment for teenagers and young adults. This was our third visit to Sea La Vie in Aldeburgh and it was fabulous as usual. We booked a short break at Redshanks at Blythview through Best of Suffolk. Friendly & efficient on phone, good at keeping clients up-to-date, good at working out how to support clients/would-be clients during challenges of Covid. Such a shame as it would make me book a property through a competitor in future. The response is: "With limited guidance from the Government at the time, we were acting with the best of intentions and in accordance with our terms and conditions. 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