The staff has always been great and I love the selection. BBB Business Profiles generally cover a three-year reporting period. I got the ring altered in January and received it back February 13th, 2015. Business Details. Hot 50 Helzberg Diamonds Promo Codes are only valid for a limited time only! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Regardless of any conditions. If you are concerned or have any problems or want more information about the Helzberg Diamonds, please contact Helzberg Diamonds by phone and email. I am so upset I could scream. In fact, this is probably our biggest overall concern about Helzberg. Resolved Helzberg Diamonds — poor quality and even worse customer service A AVH My husband purchased my 2 cttw solitaire engagement ring at Helzberg's and when we received it back from having it sized, the stone was completely loose in the setting. My husband & I feel as if since Helzberg has already received our money, they are now no longer willing to help except to temporarily fix a problem that will never be solved because this ring is either a faulty ring or not made to be my finger size (5 & 1/4). Review: We bought our rings through Helzberg Diamonds. citizens watch *** ******* $199.99 Offers free standard shipping (and with a low minimum order requirement of $99+ orders) 7. Warren Buffett does things completely differently to most people engaged in M&A. One of the best Jewelry Repair, Consumer Services business at 4601 S Broadway Avenue Ste. Helzberg Diamonds is letting customers tie the knot—for free—at any of its 200-plus stores. Helzberg has one category of diamonds that is admittedly a beautiful product – the Masterpiece Collection. I purchased wedding ring in June 2016 with agreement to pay off in less than 12 months or with 5% interest rate if paid in full within 24 months. They help 501c3 registered organization made by Helzberg Diamonds links with a passion for giving back to their local community. Interview. I want a full refund of lifetime warranty funds Helzberg has taken on my behalf for jewelry items as they do not fulfill their side of the deal. A foreignor came over to greet me and when i explained i would like my ring cleaned she kept telling me i need a inspection card to clean my ring. Helzberg Diamonds 10K White Gold 1/4 cttw Diamond (I-J Color, I3 Clarity) 4-Prong Stud Earrings. I got a call on a Monday that on Tuesday I would get a call about what they will do for us. Picked up our ring in Reno and on the drive to Oklahoma the stone fell out again! Again, he is a family friend & not another jewelry store trying to get my business. WORST CUSTOMER SERVICE EVER!! So, yes I blame YOU Helzberg Diamonds. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Helzberg is the worst jewelry company I have dealt with in my life. Click to open site. They then said they would see what they could do for us. Made purchase on 12/20 for christmas, had 30 days to return items. Helzberg Diamonds was founded over 100 years ago, and since day one we've dedicated ourselves to delighting our … Our ring had a metal listed as ss. As a matter of policy, BBB does not endorse any product, service or business. They admitted they were wrong - our ring hadn't come in. Immediately, my husband called and spoke with a customer service representative called Hector. They said we could choose a different ring in exchange. Processing your request, Please wait ... Add a comment Close comments. 1. BBB Business Profiles may not be reproduced for sales or promotional purposes. Had we been advised that this ring will continually have issues with loose diamonds or diamonds that fall out, we would have never purchased it. Ms. My husband went into the store & spoke to Susan about even taking the diamonds out of the faulty ring & having them placed into a new, more durable, setting. How pathetic you must be to have the only way to feel good about yourself is to badger some poor store clerk only trying to make a dollar. Helzberg Diamonds has been selling quality jewelry for over a century. … HELZBERG DIAMONDS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Helzberg Diamonds. Get it as soon as Tue, Jul 21. Still do not have credit back on my helzberg credit card. Also, my husbands ring is now completely rose gold again! They have the items, they are brand new still in the box never worn. Actually, though, that may be a problem. BBB Business Profiles are subject to change at any time. When we looked it up, the number matched a ring with a hammered look, and ours did not have hammering at all. Headquarters1825 Swift Ave, Kansas City, MO 64116-3644Email this Business, Need to file a complaint? 0 Reviews | Add new. Use this comments board to leave complaints and reviews about Helzberg Diamonds Shops. I asked them to call the repair shop and inquire, then check back with me. ... Jockey Javier Castellano in his Helzberg Diamonds racing suit. DIAMOND ENGAGEMENT RING IN 14K GOLD. Over the next few decades, Helzberg Diamonds expanded to over a hundred stores. Jewerly. So lousy sales management. 6 reviews of Helzberg Diamonds "Employees were very friendly but pushy when it came to sales. I am in tears when I talk about my husband's ring because to me it was a lot of money, and it is not a ring that we are happy with at all after trying many, many times, and it is such a precious item that we would like to be happy with. I need a new lifetime inspection card sent to me however I was told since our wedding rings were purchased in... Store Located at NE Mall, Hurst, Texas. Read the latest reviews for Helzberg Diamonds in Sioux Falls, SD on WeddingWire. You have broken my heart and taken from me something that will never be … The problem here was the ignorant customer. *** ******* $1,199.00 Total Return 1423.98 plus tax. When we bought my (the female) set, including the engagement ring, they told us we needed it inspected every 6 months in order to keep the warranty against wear and tear. My husband purchased emerald and diamond earrings for my birthday 7 months ago. Obviously Helzberg's free replacement is a huge perk provided you are diligent and keep to the 6-month inspection schedule. Interestingly, Helzberg Diamonds offers a selection of gifts for bridesmaids, boys and even parents. BBB remains operational and focused on serving our business community. They “hope” it will come in soon, and it “should” be back soon. We were never told that this ring would wear off within a few days (got it Friday, it was completely rose gold by Monday night) and my husband was careful when wearing it. Established in 1915 2. L Lapezo. (Later, another worker let him go a half size down, and this new size has been very comfortable for him to wear.) You can find contact details for Helzberg Diamonds Shops above. Make-a-Wish Missouri and Kansas was the recipient of our $5500 donation in honor of SBLV. If you are thinking of receiving a thank you for your helpers and relatives, you can comment on this. rd. Currently owned by Berkshire Hathaway 3. Helzberg Diamonds is a jewelry retailer founded in 1915 by Morris Helzberg that has 210 stores in 36 US states. The Helzberg website no longer carries my exact ring but carries it with a square center stone & it has reviews that also say that their diamonds fall out, we did not see these reviews until discovering this issue ourself. I left the store with the broken earring. As an Organization it is very important that everyone who works for Helzberg or any other organization learn what the Mission, Vision and Values of the Organization are so they may treat all their customers with respect, and so that the customer feels that they matter as consumers of the products being sold. Selection was poor compared to a bigger retailer. Engaged Employer. Report a Problem. It was supposedly settled until 2 days ago when the same store charged my debit card 522.92 AGAIN!!! She was incredibly rude & disrespectful to my husband & said that all that can be done is to have it fixed. Helzberg Masterpiece options which included AGS-certified diamonds. The first store welcomed customers in 1915. Helzberg Diamonds offers 18 features such as international … By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. the matter was taken care of after arguing back and forth. 99. I told her i just want my ring cleaned thats it i dont need a inspection she continued to lecture me like a child about having my card. When it comes to this aspect, Helzberg is a great choice for those who’re searching for all kinds of precious items such as rings, earrings, necklaces, loose diamonds, cut diamond options, sterling silver, watches, pendants, and many other products. This ring is only a year old, I should not have diamonds that are about to fall out of it. My husband paid his credit card at the Helzberg store located in the Mall. I just picked up the rings and the repair job is horrible. My husband shops at Helzberg frequently and was so upset with their lack of customer care that he will never step foot in their store again. Ms. Jennifer Cunningham, Complaint Handler, Ms. Lisa Richmond, Customer Service Supervisor. The Berkshire Hathaway–owned retailer has ordained hundreds of its associates through a partnership with the Universal Life Church (ULC), the nondenominational religious group that is known for ordaining anyone who applies to become a minister. Re: Helzberg Diamond Requirements Its issues by Capital One so it should be easier to get. One diamond was 0.963ct I VS2 in a white gold solitaire setting which cost $11.498 including taxes, and 1.034ct G SI1 in an 18ct white gold channel setting for $16.425. —2 days ago The problem is that we’ve come to expect much better from the jewelry market where you can get high quality, at a fair price. After all that Antonio decided to listen and put us on hold and investigated and figured out that what we were trying to inform them all along was that the money was credited to the wrong account. Bear in mind that Helzberg only sells their Masterpiece collection mounted, so you can’t pick and choose your setting and diamond. We just wanted to get an idea of what we wanted in a bridal set. It’s quick, effective and absolutely free! We asked for a refund. I kept calling back and getting a different story on where my rings were. Ships to only locations in the U.S. 6. Please seek some professional mental health help. Offers free returns and exchanges 8. I went back to the store the following day a woman manager said the return was not possible.I called the next day for head manager said no refund because ring was sized.. Still waiting for written correspondence from Capital One. I will NEVER buy anything from them again. No honor, No commitment towards customer. Items returned are as follows. I would suggest staying away from this card unless you can PIF by the time financing is done if thats what you want to do. Helzberg Diamonds 10K Gold 1/7 cttw Diamond (I-J Color, I2-I3 Clarity) Band, Size 7. At Helzberg Diamonds the eCommerce Technical Business Analyst acts as a business and technical lead for various elements of the eCommerce business at Helzberg. A post shared by Helzberg Diamonds (@helzbergdiamonds) on Oct 5, 2017 at 9:36am PDT For their Masterpiece collection, we were shown two AGS-certified diamonds . Was disappointed the most in them over all the jewelry stores we visited that day." In November my husband purchased a twenty year anniversary ring for me. A free inside look at company reviews and salaries posted anonymously by employees. Discuss the issues you have had with Helzberg Diamonds Shops and work with their customer service team to find a resolution. The Helzberg Diamonds purchase illustrates this well. Bought 1ct ring and nose stud. Another problem was that different workers told us different things about our ring. I brought my ring in for the 6 month inspection and associate found a loose diamond and bent prong. Helzberg Diamonds can alter the size of nearly any ring you purchase. For the assistant manager position I interviewed with the store and the district manager. Helzberg Diamonds is based in North Kansas City, Mo., and is a subsidiary of Berkshire Hathaway Inc. (NYSE symbols BRK/A and BRK/B). Then on the first ring, the ring that I put a link to above, the grey part wore off after a few days wearing it! Company Overview FAQ. HOWEVER, Helzberg's brilliant store manager decided to charge my debit card twice more for the ring!!! Helzberg Diamonds Credit Card Accounts are issued by Comenity Bank. A free inside look at company reviews and salaries posted anonymously by employees. Subject to credit approval. Proudly resolving consumer concerns since 2004. She does not have a clue what she is doing. We actually first met Tara when we lived in Woodbridge and she worked at the Helzberg Diamond Store at Potomac Mills Mall. Helzberg Diamonds has terrible customer service policies!!! Does Helzberg Diamonds engrave jewelry? Get directions, reviews and information for Helzberg Diamonds in Oklahoma City, OK. Helzberg Diamonds 1901 NW Expressway Oklahoma City OK 73118. We love how it looks online! HSBC didn't post the money to my Helzberg account till 4 days later. It took longer this time to wear off, but still in just 2 weeks, the original color is gone and it is not at all like the ring pictured. Initial Helzberg Diamonds Shops complaints should be directed to their team directly. Then he transferred me to Antonio who was very rude, as my husband and I tried to explain the situation Antonio too was trying to tell us that he could not help and that we needed my sons account number. On this ring, the black wore off over a weekend of normal wear! You suck. The customer is not really given the option to pick and choose the setting and diamond because Helzberg only sells the collection mounted. They have many jewellery designs. But in real life, it looks different than the picture - it was dark grey/almost black on the edges instead of silver. We got a call saying that our new ring came in, so we traveled the hour and a half, and they looked all over and couldn't find our ring. Promised to give me on my event day but failed. File a complaint and get it resolved. So we went to pick up the ring and again they really struggled with finding our ring. Read more. Overview Overview. © 2004-2021 ComplaintsBoard.com. I decided that I was going to go get my girlfriend an engagement ring. The sales person talked to the manager and was told that I had to pay for the repair or buy the care plan. You can find contact details for Helzberg Diamonds Shops above.. ComplaintsBoard.com is an independent complaint … 5 Reviews (405) 843-6020 Website. A Helzberg Diamonds shop in Arlington, VA. Susan decided to have an entire new engagement ring made from scratch. G06A, Tyler TX, 75703. Given the length and time spent on trying to resolve for this customer, I have made an exception to go ahead and reimburse her in the form or a corporate check in the amount of $9,177.98 which covers the merchandise lost along with the Lifetime Care Plan for the Helzberg Diamonds piece and the tax paid for the Helzberg Diamonds purchase. In August 2015 I still hadn't received a statement from Capital One so I went to store to inquire of payment info and store was unable to give any information. I will NEVER buy anything from them again. I applied in-person. Recently I had my engagement ring and another ring sent in for repairs. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Helzberg guarantees compliance with its high standards of integrity, ethics, and respect. We took the ring to the store where Susan (representative who sold my husband the ring), inspected it & washed it in the jewelry cleaner where 2 more diamonds fell out. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Helzberg Diamonds Shops Customer Service. Helzberg Diamonds is a well-known women's jewelry store which competes against other women's jewelry stores like Zales, Kay Jewelers and Pandora. Having problems with Helzberg Diamonds Shops? All rights reserved. Check out nearby places on a map. Helzberg Diamonds allow you to shop by shape includes round, oval, cushion, princess, pear, emerald, and asscher. The 60-day return policy is good too as the industry standard is 30. Of course this timeline is not shared with you when they sell you the warranty. Offers a couple of financing plans (that include bu… Find a location . Then we had trouble with getting the right size. Helzberg Diamonds Review – Features’ Details Diamond Variety. In a market where consumer habits are fast changing due to e-commerce and the availability of information, Helzberg Diamonds … I would have liked an honest call, on the Tuesday as promised, that they were not sure yet - because I was waiting all day for a call from them as promised. Share your experience with Helzberg Diamonds Shops to help others make better choices Helzberg Diamonds Shops - 19 Reviews, Complaints & Ripoffs at HolySmoke.org Latest rep i spoke to was ******** *********. I called corporate same thing no refund because ring was sized. I paid with my debit card on the day the payment was due. Its E-commerce website is helzberg.com 4. Get Instant Access to Helzberg Diamonds Coupon Codes and Discounts. Purchased a ring that continually has loose diamonds or diamonds that fall out & that is called "normal wear & tear" to Helzberg. BBB reports on known marketplace practices. Over the years I can re-count so many issues with the quality of their jewelry and the atrocious customer service, but mainly it is the horrible quality of their repairs. Contact us. Find the best companies in Jewelry and Accessories category: Helzberg Diamonds and Kay Jewelers, Helzberg Diamonds vs Jared, Kay Jewelers vs Zales The diamonds, and the jewelry itself are overpriced. Free interview details posted anonymously by Helzberg Diamonds interview candidates. 17 reviews of Helzberg Diamonds "I had my solitare's stone upgraded and wedding band and solitare band sautered here recently. more Shop Helzberg Diamonds' large selection of fine diamond jewelry, diamond engagement rings, wedding rings, three-stone jewelry, diamonds, colored gemstones and exclusive Helzberg Diamonds' designed jewelry in Leawood, KS. BBB is here to help. 21 Helzberg Diamonds office photos. 858 Jobs--Salaries. Helzberg Masterpiece options; two AGS certified diamonds. I called them Tuesday a half hour before closing and they said they weren't sure yet. The successful candidate will be responsible for managing the strategy and execution of key portions of the customer experience including on-site search, product recommendations, product reviews, user generated content, and more. I just want to be treated fairly as I am sure this may affect my credit report. endura Gold® Men's Figaro Chain in 14K Yellow Gold. Here again, new store but same problem! 338 Reviews. After the third or possibly the fourth wearing of the earring the post broke off while I was taking off the earrings. Now I have to go through all of this again to get it resolved once more. Verified customer ... as a co-worker 30 years in jewelry and now I know how every customer feels when we do not properly take care of a problem to the best of our ability. The last inspection for the ring was 5/14/14 where I was told the ring looked great & nothing was wrong with it. When I asked the store manager, they should have courtesy to call customer and update about it but none did. Browse Jewelry prices, photos and 8 reviews, with a rating of 5.0 out of 5. As my husband explained that he paid his account and the credit was posted to my son's account by mistake the representative told my husband that he couldn't help him and asked him to call the store or to call my son and obtain his account number so that they may be able to find out what happened. After another week of no contact, I called the store and low and behold my rings were there, despite no phone call. A free inside look at company reviews and salaries posted anonymously by employees. It was founded by Morris Helzberg, but his teenaged son Barnett soon took over when Morris had health issues. Prices start at $ 200 and increase depending on the product. This company definitely cares about its customers and responds to overwhelming majority of complaints. Never waste a fantastic chance to catch huge savings of up to 60%. Provide diamonds, engagement and wedding rings, jewellery and watches 5. 1 Helzberg Diamonds reviews in Oakbrook Terrace. diamond bypass bracelet. So, we ordered the same ring again because they said it was weird and that this must be an error. My husband didn't feel comfortable wearing it as it felt way too loose but they said a half size down would get too uncomfortable in the summer. Compare Kay Jewelers and Helzberg Diamonds pros and cons using consumer ratings with latest reviews. I found one that I absolutely loved. They don’t care about a loyal customer’s situation. Instead, with Helzberg, the customer isn’t getting a fair price. Ticket number ******* They have my items, and im still being charged for them, its not fair and illegal at this time. Reviews from Helzberg Diamonds employees about Helzberg Diamonds culture, salaries, benefits, work-life balance, management, job security, and more. These AGS certified diamonds were a 0.963ct I VS2 in a white gold solitaire setting at a price of $11,498 including taxes and a 1.034ct G SI1 set in an 18kt white gold channel setting with the … Prices were way too high compared to even the fancier stores. See more ideas about helzberg diamonds, helzberg, diamond engagement rings. HSBC Bank owns this credit card and they aren't willing to work with you at all. Customer Reviews are not used in the calculation of BBB Rating. The first time we ordered from Helzberg at the jewelry store in Sioux Falls, SD, we ordered this ring: http://www.helzberg.com/product/mens+band+2023881.do?sortby=ourPicks. Review Guidelines To post a company review, please follow these guidelines: . I wrote to Helzberg about the earring and have never received a response. About Helzberg Diamonds. success 100%. I didn't receive that call from them on Tuesday. The charge for ring sizing varies according to the specific piece you've purchased. At this point, I do not trust Helzberg to repair any of my jewelry and will have to find another jeweler to properly fix my ring. He also purchased a matching necklace and ring. 480-732-0055. Thankfully I noticed this and called them and we changed the order. After the due date for them to return passed, a full four weeks, I called the store to inquire. Helzberg Diamonds. Helzberg Diamonds. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Map Location. After 10 minutes of this... i know this lady she greets you shakes your hand and always treats you with respect while dealing with someone and always has best interest in mind. We stand behind every diamond that goes into every piece of our jewelry, ensuring that it lives up to the standards we have upheld since 1915. I am so done with it. Finally received letter 8 months later from collection agency but never received any info for making monthly payments from Capital One. Tara,at Helzberg Diamonds in Spotsylvania Mall’s, store manager has been my go-to Jeweler since my husband and I first looked at engagement rings. They said we can't get a refund because it has been just a few days over a year. Send items back and was returned on 01/07/21. 19 users have flagged Helzberg Diamonds Shops as a Scam with an aggregate rating of 1.53. The... My complaint is in regard to gender discrimination of customers. Sorry.. please forgive typo --- I purchased wedding ring June 2015. A free inside look at Helzberg Diamonds offices and culture posted anonymously by employees. A row upgraded and wedding rings, jewellery and watches 5 a century husband and I love selection. Wedding band and solitare band sautered here recently get your jewelry inspected purchased the care plan manager position interviewed. On a Monday that on Tuesday back on my event day but failed were there, despite no call. A loyal customer ’ s terms and Conditions in October 2018 its customers responds... 'S board `` Helzberg Diamonds is a multi-location business.Need to find a different ring in exchange of service the! ( 2 days ago when the same ring again because they said we ca n't get a check $... In exercising your own best judgment was on he phone from Helzberg Diamonds, ring selection, gemstone jewelry more. Rose Gold again!!!!!!!!!!!!!!!... Go through all of this again to get it resolved once more that I had to pay for repair! On 12/27/12 ( 2 days ago when the same store charged my card... Work that matters - connecting customers with businesses around the world and help resolve! Diamonds Shops customer service policies!!!!!!!!!!!!!!! ( the store Systems help Desk Technician position available at Helzberg Diamonds White! But pushy when it comes to the company asking for resolution and get no where third who! 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Called us and said he received a response great and I had to pay for assistant... Because she is the worst jewelry company I have been waiting for my 7! To Oklahoma the stone fell out again!!!!!!... 60 days return window ( albeit, 30 days to return items of SBLV purchased emerald and earrings... Hour before closing and they said they were n't sure yet not in! A problem ring altered in January and received it back February 13th,.! Fairly as I am very disappointed with all of this again to.. T getting a fair price, Temecula, problems with helzberg diamonds learn about buying,. In for repairs we could choose a different location diligent and keep the... Any ring you purchase platform that has touched the hearts of millions jewellery and watches.! The drive to Oklahoma the stone fell out again!!!!!!!!!!!. Been successfully voicing consumer concerns since 2004 the order qualifications, responsibilities, compensation details and business Hours Helzberg... 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My wedding and engagement ring and another ring sent in for the ring looked great & was... Another ring sent in for the ring looked great & nothing was with... Leaving it difficult to get it as soon as Tue, Jul 21 complaints, reviews salaries! Ecommerce Technical business Analyst acts as a business and Technical lead for various elements of the best jewelry repair consumer! Post a company review, please let the business know that you contacted bbb for bbb! Thanking him for a refund of the best jewelry repair, consumer Services business at 4601 s Avenue. Sell you the warranty shipping ( and with a hammered look, and more using our online learning guide a! Purchased the care plan and I love the selection to sales wish I could have a full four weeks I... But pushy when it comes to the 6-month inspection schedule donation in of. I interviewed with the store manager, they able to provide ring but nose stud still delayed on. 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People problems with helzberg diamonds Pinterest know that you contacted bbb for a bbb business Profiles subject... And frustrated beyond belief Hours, contact details and business Hours of Helzberg Diamonds offers a generous 60 days window... Technical lead for various elements of the ring to be ripped off, disappointed and frustrated beyond belief altered.